Shipping and Returns

Our Shipping Policy

All orders are packed with care by the Quirky Team and shipped from our HQ in Adelaide, South Australia.

We’re a small but mighty team, and we process orders as quickly as we can! During busier times, things might take a little longer, but we’ll always keep you updated where possible. We appreciate your patience and support.

 

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. You can view the shipping price at checkout without processing payment. 

We ship to most countries, but if yours isn’t available at checkout, reach out and we’ll see what we can do!

 

Delivery Times

From our Adelaide warehouse to your corner of the world, every delivery is an adventure.

  • Domestic (Australia): Estimated delivery times vary depending on your location. Please click here for local delivery estimates. 

  • International: Depending on where you are, deliveries can take anywhere from a few days to a few weeks. Please click here for international delivery estimates. 

 

Eco-Friendly Packaging

Sustainability is important to us. That’s why we use eco-friendly packaging wherever possible. For a deep dive into our sustainability efforts, check out our dedicated page here. 

 

Local Pickups

At this time, we do not offer local pickup sorry! All orders are shipped directly to the address provided at checkout.

 

International Tracking & Delivery Partners

Shipping: Available Worldwide 

We ship all parcels with Australia Post. Once your order reaches your country, it will be handed over to your local delivery service. You can use the same tracking number on your local carrier’s website for updates in your language and additional delivery details.

If your country’s carrier isn’t listed, please send us an email so we can assist you!.

 

Order Emails & Confirmations

Once you place an order, you’ll receive a confirmation email at checkout. If you don’t see it, try these troubleshooting steps before reaching out:

  • Check your spam/junk/trash folders.

  • Ensure your inbox isn’t full.

  • Double-check that you entered your email correctly.

  • If you paid via PayPal or Apple Pay, check the email linked to that account.

 

Packing & Shipping Times

We do our best to pack and dispatch your order as soon as possible. Once it’s ready, you’ll receive a shipping confirmation with tracking details.

  • All parcels are shipped via Australia Post and include tracking.

  • Rural & remote locations may experience slightly longer shipping times.

  • Express shipping speeds up delivery but does not push your order to the front of the queue—we pack all orders in the order they are received.

 

Busy Periods

During peak times (special collections, sales, or festive seasons), packing times may be slightly longer due to increased order volume. Our team works hard to get your orders out as quickly as possible, but we appreciate your patience during these periods.

 

Discount Codes

Please make sure to enter your discount code before completing checkout. Once an order is processed, we cannot apply discounts retroactively.

 

International Shipping

We ship internationally with Australia Post, and all orders include tracking.

 

Customs & Import Duties

Customs duties, taxes, and import fees are the customer’s responsibility. We are legally required to declare the full value of your order and include an invoice for customs if required. If you have concerns about customs fees, we recommend checking with your local customs office before placing an order.

 

Currency & Conversion

  • Prices may be displayed in different currencies for your convenience, but transactions may be processed in Australian Dollars (AUD) at checkout. You will only ever be charged in your local currency at the most current conversion rate. 

  • If items are returned, refunds will be issued in AUD at the current exchange rate. Any differences due to currency fluctuations are beyond our control.

 

Why don’t you send parcels to my country? 

If your country doesn’t appear at checkout, contact us—we’ll do our best to arrange an option for you!

 

 

Returns Policy

We want you to be absolutely thrilled with your purchase! But if things don’t go to plan, you have 30 days from delivery to start the return process. Changed your mind? Not feeling the love? No worries! Just get in touch, and we’ll help you sort it out.

 

The Nitty-Gritty – Terms

  • Timing: Start your return within 30 days of receiving your goodies.

  • Condition: Items must be in their original, unused state, with all packaging intact.

  • Approval First: Contact our customer service team before sending anything back. We need to approve your return before it heads our way.

 

Not-So-Returnable (or Refundable) Items

Some things are final sale:

  • Free gifts or promotional goodies

  • Sale/discounted items

  • Gift cards

 

How to Return

  1. Email us via the contact form with your order number, the items you’re returning, and why.

  2. Once we give you the green light, pack everything securely. Branded packaging should be included and in good condition.

  3. Label your parcel clearly and send it to:

The Quirky Cup Collective
2/20 Lindsay Road
Lonsdale, SA 5160
Australia

  1. Drop it off at your local post office or a trusted courier.

  2. If you’ve got a tracking number, send it our way!

 

Important Info

  • Return shipping costs for change of mind are your responsibility under Australian Consumer Law (and similar rules elsewhere).

  • We highly recommend tracking and insurance for peace of mind—we can’t process refunds for lost or damaged return parcels.

  • Refunds cover the cost of returned items only; shipping charges (both ways) are non-refundable.

  • Once we receive and inspect your return, we’ll email you an update. Approved refunds will be credited back to your original payment method within 10 business days.

  • Keep an eye on your inbox (and sneaky spam folder) for refund notifications.

 

 

Incorrect or Faulty Items

We’re really sorry if something’s not quite right! Our team inspects everything before it ships, but if your item arrives faulty or broken due to courier mishandling, let us know.

What to Do:

  • Take clear photos of the item and packaging.

  • Email us within 7 days of receiving your order with your order number and details.

We'll assess the situation and sort things out ASAP. Thanks for your patience while we work our magic!

Please Note: Damage from excessive everyday use, accidents, or not following care instructions won’t be considered a fault. We trust you get it, but we have to say it anyway!

 

 

Missing Items / Damaged Parcels

Before we go full detective mode, please check the following:

  • Thoroughly inspect your parcel—sometimes we tuck smaller items inside sleeves or bags for extra cushioning.

  • Take photos of the packaging before you throw it out.

  • Check for any damaged labels or missing item notices from the delivery carrier.

If something’s missing or damaged, contact us within 7 days of delivery with your order number and all the details (photos included). We’ll investigate and sort it out.

 

 

What If My Parcel Goes Missing?

If your order hasn’t arrived, is missing, or tracking isn’t updating, email us! We’ll give you the necessary advice or assistance to help track it down.

Important:
Customers are responsible for entering their shipping details correctly. If your details were incorrect or incomplete at checkout, we can’t take responsibility for lost parcels. Please always double-check those details!

If you change or update your address during transit with the shipping provider, we can hold no responsibility for any losses or theft as the details of the original order have been altered. 

 

Orders Marked as Return to Sender (RTS)

If your order is returned to us due to any of the following reasons, we may deduct a 3.5% restocking fee and $10 AUD to cover return shipping costs:

  • The address provided was incomplete or incorrect

  • The delivery partner couldn't access the address

  • Customs fees or duties weren’t paid in time

  • The parcel was refused upon delivery

  • The customer refused to pay customs

  • The parcel wasn't picked up in time

To help you avoid extra charges, please double-check your address at checkout and keep an eye on your tracking updates. If customs fees apply, be sure to pay them on time to prevent delays or returns. 

 

Order Cancellation Policy

Changed your mind? No worries! For cancellations made before dispatch, we’ve got two options for you:

  • Full Store Credit: 100% of your order value ready to use anytime.

  • Refund: A 3.5% cancellation fee will be deducted from the refunded amount.

Please contact us ASAP after placing your order to make the switch so we can get it sorted. If your order has already been packed by the team then unfortunately we won't be able to make any changes, sorry!