Our Shipping Policy

All orders are packed with care by the Quirky Team and shipped from our HQ in Adelaide, South Australia.

We’re a small but mighty team, and we process orders as quickly as we can! During busier times, things might take a little longer, but we’ll always keep you updated where possible. We appreciate your patience and support.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. You can view the shipping price at checkout without processing payment. 

We ship to most countries, but if yours isn’t available at checkout, reach out and we’ll see what we can do!

Delivery Times

From our Adelaide warehouse to your corner of the world, every delivery is an adventure.

• Domestic (Australia): Estimated delivery times vary depending on your location. Please click here for local delivery estimates. 

• International: Depending on where you are, deliveries can take anywhere from a few days to a few weeks. Please click here for international delivery estimates. 

Eco-Friendly Packaging

Sustainability is important to us. That’s why we use eco-friendly packaging wherever possible. For a deep dive into our sustainability efforts, check out our dedicated sustainability page here. 

Local Pickups

At this time, we do not offer local pickup sorry! All orders are shipped directly to the address provided at checkout.

International Tracking & Delivery Partners

Shipping: Available Worldwide 

We ship all parcels with Australia Post. Once your order reaches your country, it will be handed over to your local delivery service. You can use the same tracking number on your local carrier’s website for updates in your language and additional delivery details.

• Canada - Canada Post

• France - La Poste

• Germany - Deutsche Post

• Ireland - An Post

• Italy - Poste Italiane

• Mexico - Correos de México

• New Zealand - NZ Post

• Singapore - SingPost

• Spain - Correos

• Sweden - PostNord

• Switzerland - Swiss Post

• United Kingdom - Royal Mail

• United States - USPS

If your country’s carrier isn’t listed, please send us an email so we can assist you!.

Order Emails & Confirmations

Once you place an order, you’ll receive a confirmation email at checkout. If you don’t see it, try these troubleshooting steps before reaching out:

• Check your spam/junk/trash folders.

• Ensure your inbox isn’t full.

• Double-check that you entered your email correctly.

• If you paid via PayPal or Apple Pay, check the email linked to that account.

Packing & Shipping Times

We do our best to pack and dispatch your order as soon as possible. Once it’s ready, you’ll receive a shipping confirmation with tracking details.

• All parcels are shipped via Australia Post and include tracking.

• Rural & remote locations may experience slightly longer shipping times.

• Express shipping speeds up delivery but does not push your order to the front of the queue—we pack all orders in the order they are received.

Busy Periods

During peak times (special collections, sales, or festive seasons), packing times may be slightly longer due to increased order volume. Our team works hard to get your orders out as quickly as possible, but we appreciate your patience during these periods.

Discount Codes

Please make sure to enter your discount code before completing checkout. Once an order is processed, we cannot apply discounts retroactively.

International Shipping

We ship internationally with Australia Post, and all orders include tracking.

Customs & Import Duties

Customs duties, taxes, and import fees are the customer’s responsibility. We are legally required to declare the full value of your order and include an invoice for customs if required. If you have concerns about customs fees, we recommend checking with your local customs office before placing an order.

🇺🇸 USA

• Duties & taxes are collected at checkout and paid on your behalf.
• Duties & taxes are non-refundable once your order has begun processing. 
• Duties & taxes are currently calculated based on HS codes and the percentage varies per item. 
• For more information regarding US Tariffs, please visit this page. 

🇪🇺 EU

• For orders under €150, we collect taxes, duties and import fees for the following countries.
  • Germany
  • Sweden
    
• If your order is under €150 and your country is not listed above, your order will be shipped DDU (Delivered Duty Unpaid) and all customs, duties, taxes and associated fees will be yours to pay upon arrival into your country. 
• For all orders over €150, customers are subject to local import taxes, fees or duties upon arrival to the destination country. 
  
• From 1 July 2026, the EU removed the €150 de minimis exemption for low-value imports. This information was publicly announced in early/mid June. 
• Orders entering the EU from outside the bloc may now incur a €3 customs duty (per product type/per item), a €2 processing fee (per product type/per item) plus VAT and/or local import fees depending on the destination country and shipping carrier.
• These charges are set, charged, and collected by local customs authorities or shipping carriers, not by us.
• These import charges are the responsibility of the customer as specified in our shipping policy. 
  
• If you have any questions or concerns with how your customs and import duties are calculated, please get in touch with your local customs office. It is a legal requirement that we clearly label the value of the items and shipping on the parcel.

🇬🇧 UK

• We do not collect customs or tariffs as separate fees on our website from our customers. 
• For orders over £135, UK Customers may be subject to local import taxes, fees or duties upon arrival. 
  
• These import charges are the responsibility of the customer as specified in our shipping policy

Currency & Conversion

• Prices may be displayed in different currencies for your convenience, but transactions may be processed in Australian Dollars (AUD) at checkout. You will only ever be charged in your local currency at the most current conversion rate. 

• If items are returned, refunds will be issued in AUD at the current exchange rate. Any differences due to currency fluctuations are beyond our control.

Why don’t you send parcels to my country? 

If your country doesn’t appear at checkout, contact us—we’ll do our best to arrange an option for you!

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Returns & Refunds

We want you to be absolutely thrilled with your purchase! But if things don't quite go to plan, we're here to help.

Changed your mind? Not feeling the love? No worries! We offer 30-day returns on eligible purchases. Here's everything you need to know.

Changed Your Mind?

We happily accept change-of-mind returns, provided:

• Timing: You request your return within 30 days of receiving your order.

• Condition: Items are unused, in their original condition, with all packaging intact.

• Communication of request: You contact our team before sending anything back.

A few things are final sale: Free gifts, promotional goodies, discounted or Seconds items, and gift cards. Exceptions apply where required by consumer law.

How to Return

1. Get in touch through our contact form with your order number and the items you'd like to return or create a request through your customer account.

2. Once we've provided return instructions, package everything securely, including any original branded packaging.

3. Send your parcel to:
   The Quirky Cup Collective
   2/20 Lindsay Road
   Lonsdale, SA 5160
   Australia

We recommend using tracked postage and keeping your proof of shipment until your return is complete.

Refunds, Store Credits & Fees

For eligible change-of-mind returns, you've got two options:

• Refund: Back to your original payment method, less a 3% restocking fee where permitted by law.

• Store Credit: Receive the eligible return value as store credit, with no restocking fee!

A few other things worth knowing:

• Return postage is your responsibility for change-of-mind returns.

• Original shipping charges are non-refundable for voluntary change-of-mind returns.

• Refunds are generally processed within 10 business days after we've received and inspected your return.

Statutory refunds may have different conditions and processing timeframes, as explained in our full return & refund policy.

EU & UK Customers

If you're shopping from the EU or UK, you have additional consumer rights! Power to the people. 

For most online purchases, you have a 14-day statutory cooling-off period after receiving your goods. You can notify us that you'd like to cancel within this period, then have a further 14 days to send your items back.

For eligible statutory cancellations:

• Our 3% restocking fee does not apply.

• Standard original delivery costs are refundable where required.

• Eligible discounted items may also be returned.

• Return postage is your responsibility for voluntary change-of-mind returns.

Our extended 30-day returns window still applies to eligible purchases (+16 days on your existing 14-day rights), with our standard change-of-mind conditions applying outside the statutory period. 

You can find all the finer details, exemptions and instructions in our full return & refund policy.

Incorrect or Faulty Items

Oh no! If something isn't quite right with your order, we're so sorry.

Please contact us as soon as possible, ideally within 7 days of delivery, with your order number, a description of the issue and some clear photos.

We'll investigate and help organise an appropriate solution. Your consumer rights aren't limited by our suggested seven-day reporting timeframe.

Please Note: Accidental damage, misuse and ordinary wear and tear aren't generally considered product faults. Please read the product descriptions for care and handling information.

Missing Items or Damaged Parcels

Before we go full detective mode, please:

• Double-check your packaging! Sometimes smaller goodies are tucked inside sleeves or bags for safekeeping.

• Take photos of any damaged packaging before disposing of it.

• Check for damaged labels or missing-item notices from your delivery carrier.

If something is missing or damaged, please contact us as soon as possible, ideally within 7 days of delivery, so we can investigate.

What If My Parcel Goes Missing?

If your parcel hasn't arrived or tracking has stopped updating, get in touch! We'll help investigate.

Please report missing parcels as soon as they're overdue, ideally within 90 days of dispatch.

Shipping carriers only retain tracking and investigation records for a limited time. After 90 days, information may no longer be accessible, making it difficult to locate parcels or investigate claims.

We'll always check the records available to us, but we cannot guarantee that late enquiries can be resolved or that a discretionary refund or replacement can be offered.

This doesn't affect your rights under applicable consumer protection laws.

Orders Returned to Sender

Sometimes parcels make an unexpected journey back to our warehouse. This can happen due to incorrect addresses, missed collections, refused deliveries or unpaid customs charges.

If your parcel is returned due to circumstances within your control, a 3% restocking fee plus $10 AUD in return shipping costs may apply, where legally permitted.

Please double-check your address at checkout and keep an eye on tracking updates to avoid unnecessary charges!

Need to Cancel Your Order?

Changed your mind before we've shipped your goodies? Contact us ASAP!

You can cancel your order by

• Emailing us via our contact form

• Replying to your Order Confirmation email with your cancellation request

• Emailing info@thequirkycupcollective.com.au

• Logging into your customer account. and requesting a cancellation

For eligible voluntary cancellations, we offer:

• Full Store Credit: 100% of your eligible order value.

• Refund: Your money back, less a 3% cancellation fee where permitted by law.

Once your order has been packed or dispatched, we may be unable to make changes. Any applicable statutory cancellation rights still apply.

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The Important Fine Print

This page is a friendly summary of our returns process. For all the finer details, exceptions and your rights under Australian, EU, UK and other applicable consumer laws, please read our full return & refund policy.

Nothing on this page limits your statutory consumer rights.

Still have questions? Get in touch with our team. We're always happy to help!