We accept:

• Credit & debit cards (via Stripe)
• PayPal
• Afterpay (Australia only)

Changed your mind? For cancellations made before dispatch, we’ve got two options for you:

• Full Store Credit: 100% of your order value ready to use anytime.
• Refund: A 3.5% cancellation fee will be deducted from the refunded amount.

Please contact us ASAP after placing your order to make the switch so we can get it sorted. If your order has already been packed by the team then unfortunately we won't be able to make any changes, sorry!

We offer a first-order discount when you sign up for our emails, plus loyalty discounts for returning customers.

Any other discounts are event-based and will be sent out via our website newsletter, so keep an eye out!

We’re so sorry, but we can’t apply discount codes after an order has been placed. As always, we do politely remind you to be super mindful when entering your codes!

Shipping costs are calculated at checkout based on your location and order size. You’ll see the final shipping price in checkout before you confirm your order. You can see estimates and more details here.

Great question! Shipping times can vary, but for the most accurate estimate, check the Australia Post transit page for international parcels here and domestic parcels here.

Also, be sure to check this page for any current delays affecting your country. 📦✨

We ship to most countries worldwide! 

If your country isn’t available at checkout, don’t worry! You can also shop via our Etsy store.

Still unsure? Reach out to us, and we’ll see if we can add shipping to your location!

We sure do!

Express shipping speeds up delivery, but just a heads-up—it doesn’t skip the queue in our packing process. We always ship orders in the order they arrive, but we’ll have yours on its way as quickly as possible!

At the risk of sounding like a broken record, have you checked your spam, junk, or promotions folder? Emails sure love to take detours!

Also, if you used PayPal or Afterpay, check the email linked to those payment methods. That’s where your confirmation might be hiding.

Still no luck? Send us a message with your order details, and we’ll resend it to you!

Every country has its own rules when it comes to customs and import fees. As noted in our shipping policy, these charges are the customer’s responsibility.

Not sure if your parcel will get hit with VAT or customs fees? Check with your local customs office or postal carrier for the most accurate info!

You can see more about the changing USA tarrifs here.

You can see more about USA tariffs here.

Omg the panic! We’ve all been there. Let us help!

International Orders

If your tracking hasn't been updated in 30 days, get in touch, and we’ll investigate!

Before that, have you checked your tracking with your local carrier? Many countries transfer tracking to their domestic system. Find our international partners here.

Still worried? Contact us with your order number, and we’ll take a look.

Australian Orders

If it’s been two weeks with no tracking updates, your best bet is to contact AusPost first for the quickest answer.

If they can’t help and you need to call in the big guns (us), send us an email with  your order number and tracking details and we’ll take a look.

Please let us know as soon as possible! If your order hasn’t shipped yet, we’ll do our best to update it. Make sure to include:

• Your order number
• Your correct address

If your order is already in transit, you may need to contact your local carrier directly to request an address update. Please note that once the carrier updates it, we’re no longer liable for the parcel, as the original information will have been changed.

Oh no! That’s not the unboxing experience we wanted for you 😭

Please make sure to…

• Take clear photos of the damage/shipping box/items
• Pass along your order number

You won’t be able to attach photos to your inquiry form, but be ready to attach them to our response to you.  

We’ll sort it out ASAP!

Unfortunately once an order is placed, we’re unable to make changes or add items, sorry!

Getting your goodies to you is our top priority! 

We aim to pack orders within 1-3 business days, but this can vary.

Busy periods: During collection launches, sales, or festive seasons, our team can get swamped with orders beyond our usual capacity. While our amazing packing team works as fast as they can, we may need a little extra time to handle all the love coming our way.

Rest assured, we’re on it!

If we do hit a speed bump in our packing times, we will be sure to update you via our email newsletter and our service updates page.

If your item meets the criteria listed in our return policy, you’re welcome to send it back!

We don’t offer exchanges, sorry! If you’d like a different item, the best option is to return your order and place a new one.

All of our pen troubleshooting tips can be found here. Give them a try, and if you're still having trouble, feel free to reach out!

All approved devices are listed on our E-Reader Sleeve and Book Sleeve product pages, but we always recommend checking the measurements against your items/devices to account for model and item sizing variations. 

If you’re unsure, send us a message via the customer contact form. We’re happy to help!

For journals with 160GSM paper, you should have minimal ghosting with most markers and pens.

That said, ink types and usage styles vary, so we can’t guarantee a completely ghost-free experience. The good news? The general consensus is yes, and you can find customer reviews confirming this on our product pages!

We include product care details on each product page. If you don’t see any info for the item you’re interested in, send a message and we’ll do what we can to help!

They come just as they are, sorry! If we expand our range, you'll be the first to know.

No, sorry! Our products come just as they are. But we love hearing your ideas for future designs, so feel free to share your thoughts with us!

For major restocks and announcements, check our website noticeboard, which we update regularly.

Didn’t see what you were looking for? Send us a message, and we’ll let you know if/when it’s coming back!

Yes! You can find them here. Gift cards are valid for 3 years from the time of purchase.They will be sent to your email afterwards and will contain a unique code. We don’t provide any physical gift cards, sorry!

Gift wrapping: We are so sorry but we don’t offer wrapping services at this time.

Gift notes: Yes! We can include a short note (30 words or less) with your order. Just pop it in the notes section at checkout.

Pricing & invoices: No invoices or pricing details are included inside the parcel (except for customs declarations on the shipping label for international orders).

Yes, we do! We love seeing our products find new homes in beautiful stores. 🥰

We carefully curate our stockists to make sure it’s the right fit, so if you’re interested, we’d love to hear from you! You can find all the details and apply here.

Maybe! Check out out stockist page here for details.

Ambassador Program: Yes! We run this a few times per year, and intake announcements are posted on our socials. Check it out here!.

UGC & Influencer Programs: Not at the moment, but we aren’t opposed to the opportunity! Please feel free to reach out via our contact form.

First of all, how dare they?! Secondly, rude.

If you’ve spotted a copycat, please let us know via our contact form. We truly appreciate you looking out for us!

We’d love to hear from you! If you’re interested in featuring The Quirky Cup Collective, please see our press page to get in touch.

Feel like making some magic together? Reach out via our contact form!

Absolutely! We respect and understand the importance of keeping your personal information safe.

We only work with trusted and reputable companies that take every precaution to protect your data. For full details on how we handle your information, check out our Privacy Policy.

Yes! Just send us a request via our contact form with the email address(es) you’d like erased, and we’ll take care of it. You’ll receive a confirmation email once it’s done.