Get in touch
Whether you're tracking down an order, need help with a product, or just want to say hello—we’re here for it. Check out our FAQs below for quick answers, or drop us a message below. We’ll get back to you as soon as possible!
📍 Adelaide, South Australia
Every order is packed with love by our wonderful Quirky team.
Customer Care Hours
🕰 Monday–Friday (excluding public holidays)
You can expect a response within 48 hours
Send us a message
We’re here to help! Fill out the form below with as much detail as possible so we can assist you quickly and efficiently.
Answers to our most common questions!
I can’t find my order/shipping confirmation emails.
At the risk of sounding like a broken record, have you checked your spam, junk, or promotions folder? Emails sure love to take detours!
Also, if you used PayPal or Afterpay, check the email linked to those payment methods. That’s where your confirmation might be hiding.
Still no luck? Send us a message with your order details, and we’ll resend it to you!
My order hasn’t arrived yet!
Omg the panic! We’ve all been there. Let us help!
International Orders
If your tracking hasn't been updated in 30 days, get in touch, and we’ll investigate!
Before that, have you checked your tracking with your local carrier? Many countries transfer tracking to their domestic system. Find our international partners here.
Still worried? Contact us with your order number, and we’ll take a look.
Australian Orders
If it’s been two weeks with no tracking updates, your best bet is to contact AusPost first for the quickest answer.
If they can’t help and you need to call in the big guns (us), send us an email with your order number and tracking details and we’ll take a look.
Customs charges—will I get one?
Every country has its own rules when it comes to customs and import fees. As noted in our shipping policy, these charges are the customer’s responsibility.
Not sure if your parcel will get hit with VAT or customs fees? Check with your local customs office or postal carrier for the most accurate info!
I entered the wrong address. What do I do?
Please let us know as soon as possible! If your order hasn’t shipped yet, we’ll do our best to update it. Make sure to include:
- Your order number
- Your correct address
If your order is already in transit, you may need to contact your local carrier directly to request an address update. Please note that once the carrier updates it, we’re no longer liable for the parcel, as the original information will have been changed.
My item is incorrect/damaged. Help!
Oh no! That’s not the unboxing experience we wanted for you 😭
Please make sure to…
- Take clear photos of the damage/shipping box/items
- Pass along your order number
You won’t be able to attach photos to your inquiry form, but be ready to attach them to our response to you.
We’ll sort it out ASAP!
I’m after a product that’s out of stock!
For major restocks and announcements, check our website noticeboard, which we update regularly.
Didn’t see what you were looking for? Send us a message, and we’ll let you know if/when it’s coming back!
