SHIPPING & RETURNS

All of your orders are packed with love & care and are shipped from our home-based business in Adelaide, South Australia. 

Please keep in mind we are a small team of two and pack orders as quickly as we can! During busier times you may have to wait a little longer, but we appreciate your patience and support.

Current Shipping Status

Due to COVID & other worldly events, shipping times are constantly changing. Please read this page here before contacting our team. 

Shipping Prices 

Shipping Method  Expected Delivery Time Shipping Cost
Standard Domestic 2-7 Business Days $8.50AUD
Express Domestic 2-3 Business Days $10AUD
Standard International 10-25 Business Days $10AUD
Express International 5-14 Business Days $25AUD
Free Domestic Shipping 2-7 Business Days Free for orders over $200AUD

 

Items are shipped from Adelaide, South Australia. 

The prices listed above are the starting prices for shipping. Prices will vary depending on your shipping country and the contents of your order. For accurate shipping prices, please initiate the checkout process. 

Deliveries times will from country to country and may be impacted by different worldly events. Please visit this website to see the updated status for your country.

Orders

Once you have placed you order you will receive an order confirmation via the email you supplied during the checkout process . If you don't receive one within 24 hours, please send us a message.

We always aim to pack your parcels asap and will send you a shipping confirmation along with your tracking information as soon as it's ready!

- All parcels are sent with Australia Post and come with tracking
- Shipping times can vary for remote & rural locations  

    Please note that Express Shipping does not mean your parcel has priority packing. Your order will be packed in the order that it was placed.

    International Shipping 

    All international orders are sent with Australia Post and come with tracking. 

    Customs & Import Duties
    Duties and taxes assessed by customs are the full responsibility of the customer. We are legally obligated to provide shipping information regarding order value and must include an invoice for customs if required. 
    If you have any concerns about customs, duties and taxes, please contact your local customs office for further information. 
    Currency

    Prices can be displayed in a variety of currencies, but all orders will be transacted in AUD Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-AUD Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in AUD Dollars at the current exchange rate.

    My Country isn't listed

    If your country doesn't show up in the checkout process, please email us at info@thequirkycupcollective.com.au and we will try our best to organise delivery to you.  

    Packaging Information

    We consider ourselves top notch fragile packing wizards here at TQCC, so believe us when we say that we goto great lengths to make sure all your goodies are packed with lots of thought and care!
     
    Your items are just as important to us as they are to you. 

    Eco friendly policy & packaging

    Sustainability and being environmentally friendly is an absolute huge priority for TQCC. Although we may not be absolutely perfect, we put a lot of thought and effort into making sure we do our bit to help our beautiful planet. 

    Please see a list of our efforts below. 

    - 100% biodegradable packing peanuts used in orders -
    - Packing boxes made from recycled material -
    - All bubble wrap is reused & repurposed from our stock ordering -
    - Any gift wrapping or wrapping is done with Kraft/recyclable paper - 

    - Using recycled paper for printing -
    - Recycling our printer cartridges at Officeworks -
    - We don't print invoices and include minimal printing in our orders - 
    - Any new plastics used are minimal, and only are used out of necessity for the protection of items - 
    - We take ALL of our soft plastics and push them for recycling at our nearest Coles/Woolworths - 

    - Carbon offset donations monthly -

    Even as a small business, the responsibility to be environmentally friendly is still ours and our eco friendly mindset is also applied within our home & workspace. 

    Returns 

    We want you to be completely happy with your purchase! From the date of delivery, you have 30 days to complete the returns process. So if you have changed your mind or if you aren't satisfied with your product, please contact us so we can organise a return for you. For a smooth returns process, please read below. 

    Terms

    - The process must be initiated and shipped to us within 30 days of recieving your delivery.
    Item/s must still have original packaging 
    - Item/s must be in original condition and unused condition
    - The item/s must firstly be approved for return by us via the 
    return form

    Non-returnable/non-refundable items

    - Free gifts or promotional items
    - Sale/Discounted items
    - Gift Cards

    How to return

    1. Please send us an email with your order number, item/s you're returning and your reason for return. 
    2. Once you have received a return confirmation email from us, please package your goods very delicately. You do not have to use the original shipping box, but if the item came in any branded packaging it must be included and still be in original condition. 
    3. Please label your parcel very clearly with the address below:

    The Quirky Cup Collective
    10 Annette Way
    Coromandel Valley
    SA, 5051

    4. Post the return at your local post office or via a trusted courier service. 

    5. Please provide us the tracking number from post office or couriers if applicable.
    6. Once we have received your parcel we will send you an email notifying you of it's arrival. 

    Important Return Information

    Please read the information below regarding your return & refund

    - Under the conditions of Australian Consumer Law or similar legislation, customers will be responsible for shipping and handling charges to return any unwanted items.
    - We highly recommend sending the parcel with tracking and insurance for peace of mind. 
    - Please hold on to any receipts or proof of postage until you have received confirmation that the returns process is complete.
    - If the package does not reach us safely then we will not be able to complete the refund. Please package your returns safely. 
    -You will only be refunded for the cost of your returned item/s. We do not refund initial shipping charges for returned items. 

    How soon will I get my refund?

    - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    - If you are approved then your refund will be processed. It will automatically be applied original method of payment within 10 business days.

    Faulty Items

    First of all, we are SO sorry for any disappointment caused. Whether the item has faults or has arrived broken, we are truly sorry. Please send us an email with all the details so we can issue you with a refund asap. Please attach a picture of your faults to your email. We thank you for your patience ♥