SHIPPING UPDATES

(Updated 06/10/21)


ALL INTERNATIONAL MAIL MOVING SLOW DUE TO HARD COVID LOCKDOWNS, HIGH MAIL VOLUMES AND RESTRICTED STAFF IN VICTORIA & NEW SOUTH WALES.

Your parcel may not have scanned for a while but I can guarantee this is normal. There is nothing I can do to speed this along as the mail system is busy and workers are restricted (but working very hard). Thank you for your patience and understanding 💕. 


As you might be used to now, COVID has affected International mail speed for the last year or so. The system is slowly recovering but there are still countries that are impacted more than others. Please read the information below so you can check the current status of your location.

STANDARD SHIPPING TIMES

Australia - 2-7 Business Days
USA & CANADA - 10-18 Business Days
UK & Ireland - 12-22 Business Days
New Zealand - 7-12 Business Days
Zone Major EU - 9-20 Business Days
Zone 3 - China - 10-20 Business Days
Zone 4 - Asia - 9-16 Business Days
Zone 5 - Pacific Islands - 12-20 Business Days
Zone 8 - Rest of World 1 - 9-20 Business Days
Zone 9 - Rest of World 2 - 9-25 Business Days


*All items ship from Australia.
*Please check your countries status on the Australia Post website before ordering. Links are below.
*Express Shipping times are available on the International Delivery Updates page.
*Please note that I am unable to send to some countries. If you place an order and I can't deliver to your country you will be contacted for a refund or to supply another address.
* Shipping times are not guaranteed and vary from country to country. This is a guide based on averages.
 

LINKS

Shipping Zones


If you have any additional concerns, please contact Australia Post directly and quote your tracking number to the customer service team. Please keep in mind that they are people doing their best to help you with your enquiries. Please exercise kindness and understanding :).

That is it for now! I just want to say a massive thank you for your continued support of TQCC and your patience during theses crazy, crazy times. This little business is my world, and whether its through my art or products, my goal has always been to make you guys happy and keep things positive.

Please remain patient, safe, positive, calm and considerate of others :).

Thank you!

-Sydonie xx