Last update: 3rd August 2026

USA Shipping

We are unfortunately experiencing a disruption in sending parcels to the USA due to the recent changes in the tariffs. 

If you try and checkout on our website it will come up with the error 'We are unable to ship to your country'. This obviously isn't true and we have always sent to the USA, but there have been some recent changes that were unknown to us and our shipping partners that we are trying to work through. 

What has changed?

TLDR: Tariffs have cooked everything and we are working on opening things back up asap. May be temporarily more expensive - no easy fix. 

• The US has introduced an additional tariff/import restriction for certain HS codes which was not communicated to us or our shipping partner. As a result, some of our products are triggering the error 'unable to ship to your country' at checkout. We are currently working with our shipping partners to fix this, but there is currently no quick solutions that we can apply. While our partners work behind the scenes, we may have to shift to a commercial lane (eg. DHL/Fedex) to be able to ship our goods - this may increase the shipping prices as this more expensive method of shipping. We hope this will only be a temporary shift. Please know it's not something we are happy about and we are doing what we can to open shipping back up. We figure that even if it's expensive for the time being, it's better that you have the option to shop than not at all. 
• The USA has changed the tariff rates from being a flat rate across all product types to being varied. Each product we sell has a unique HS code, and each HS code will have its own specific percentage that is charged for the tariffs. Although we are based and send our goods from Australia, we are subject to Chinese tariffs as that is where we produce our goods. This isn't stopping us from shipping, but it is an important point to communicate if you've noticed a recent increase in price.
• These price increases will appear in the 'shipping price' during the checkout process. The shipping will appear to be super expensive, but if you check the breakdown underneath, you will see that the shipping price is quite affordable and the taxes/tariffs listed alongside actually make up the majority of the portion. This may change if we need to shift to a commercial lane as commercial shipping is more expensive. 
  
• Tariffs/taxes are currently collected by us on behalf of the customer and we pay this balance to the US customs agency. The rates are calculated and frequently updated by Zonos - we do not calculate or set these rates ourselves. Zonos stay up to date with all updates in the market and apply them accordingly. 

We are so sorry for the continued shit show of the US and the tariffs. Sadly there isn't much we can do and we are taking some high blows as a small business by not being able to send to you guys. 

Either way, we will do what we can to weather the storm. Thanks for being so patient with us and we'll be sure to try and update you where we can! 

Be back soon 💛