Last update: Jan 27th

Current Shipping Update

We’re currently experiencing longer packing times than usual after a very big recent release (thank you so much for the incredible support 🥹).

We’ve also just come off a holiday weekend and are working through a heatwave, so packing hours have been adjusted to keep our team safe.

We’re actively looking at bringing in extra help to get through orders as quickly as we can and expect it to take a couple of weeks for us to get through the current volume. 

Thank you so much for your patience while we work through the backlog! We appreciate it more than you know!

If your order is urgent, please email us and we’ll do our best to assist.

Other Information

🚚 Shipping Info

• Please double-double-check your shipping address before checking out.
  If you’ve entered it incorrectly, email us ASAP with your order number and updated address in your email.

• We’re unable to make changes once your order has begun processing.

• We can’t combine multiple orders after purchase.

• We can’t add or remove items from an existing order.

• Please take a moment to read our full Shipping & Returns Policy before placing your order.
  
  

💌 Order & Email Issues

• If you haven’t received your order confirmation, please:

  • Check your junk or spam folders.

  • Make sure you’re checking the email address linked to your PayPal or Apple Pay account.

• Our checkout system may get a little cranky under the pressure, so if you run into any issues, just reach out.

• Double-charges: If you see this on your app-banking, please don't freak out about this! Double check to see if you have placed 2 orders (check emails) and if not, then this is a pre-authorisation with your bank. No extra funds have been taken and this should level out within a week or so! We promise. 

💸 Discounts & Codes

• Discount codes can’t be added or applied after checkout — please make sure your code is entered before completing your purchase.

• All sale prices are final while stock lasts.

🧚 Customer Service Response Time

• Our Customer Service business hours are Mon-Fri 9am-3:30pm ACDT. We don't reply on weekends, sorry!
• We aim to have your inquiry responded to within 24-48 hours of us being on the clock.  
• We’re always happy to help, so please be super nice to our customer service team!  They’re real humans doing their best and promise to help you with whatever problems or questions you have. 

- The Quirky Team 💕