Wisteria Reading Journal Restock Information
COMING MAY 2ND: 10am ACST (GMT+9:30)
For my international people in the US, EU & UK, this will likely be the night of the 1st of May. Please make sure to google and convert the time of the release into your local time :)
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COMMON READING JOURNAL QUESTIONS
Will there be a bundle with the other items?
Not this time sorry gang! We don't have many of the matching sleeves available so we are unable to do it. Sorry!
Will you be restocking the other colours in the Reading Journal?
Not this time sorry! All the info about restocking other items can be found here on our website noticeboard.
Can we get a tour of the inside?
Absolutely! You can watch the inside tour of The Reading Journal here. The inside of the currently available Reading Journals are all the same.
Is there a difference between Volumes?
No :). I know I confuse everyone with the volume numbers on the spine, but this was done purely for aesthetic purposes and only signifies the sequence of colour. Green was first, blue second, wisteria third etc. There is nothing different on the inside and any updates to the insides will be announced.
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POPULAR FAQ & INFORMATION
'THE TOTAL PRICE IS CHANGING DURING CHECKOUT, WHY IS THAT?'
Please know that you will only ever be charged in your local currency. We are based in Australia so our default currency is AUD, which is why your cart might display in a higher price. If your cart is displaying in a higher price, that is the AUD value but you will only ever be charged in your local currency (USD, EURO, Pounds etc). I hope this helps make sense!
ORDERING INFO & TIPS
- The Reading Journal will come off the website about an hour before release. This is when we start adding in the quantities into the system. They will go live at the specified launch time.
- Please make sure you are signed up to our marketing/email newsletter. This isn't because I want to send you annoying emails lol, it's so that we can bulk email you guys with release order updates! If you aren't subscribed to emails then you won't receive the updates and could miss important info
- Please check the saved addresses and email addresses you have on your account/apple pay/shop app before ordering. A lot of people have outdated addresses pre-saved, so to make sure your shipping and notifications roll out all groovy, make sure this info is correct :).
PACKING ORDERS
We are a small team of 4 and have to divide our time between lots of jobs around Quirky HQ (customer service, stock management, logistics etc). We work our little tooshies off to make sure your orders are packed as safely and quickly as possible. Please know that we sincerely appreciate your patience during these big releases and we pack as quickly as we can because we know how excited you are!
We will update you on this page about a day or two after the collection goes live with the order packing estimates; but again we recommend you sign up to the newsletter so we can give you these updates directly.
- Please know that Express Shipping is only for when the parcel has been handed to the shipping carrier. Your parcel will move fast within the shipping network, but it does not mean your order will be packed before everyone else's. We pack orders in numerical order to keep things fair :).
- Please be mindful of what you are ordering when you place your order. We can't change or update orders once they are placed. We can't combine two orders into one, so please make sure everything you want is in the one order or be all groovy with it coming separately if you place more than one order.
- If you have a discount code, please enter it mindfully. We can't add discount codes to orders once they are placed.
- If you need to change the shipping address for your order, please email us with both your order number and the updated address in your first email to us. If your order has begun processing we will be unable to change your address and you will have to file a change off address with the shipping carrier. Please know that if you do enter an incorrect address and it is too late to change, we are not liable if your parcel does not arrive.
- All customers/orders receive Order Confirmation & Shipping confirmation emails. If you can't find your confirmation emails, please do the following before contacting customer service.
- Check the payment method you used. Was that Paypal/account attached to another email address? If yes or maybe, make sure to check that inbox or your apps to confirm the email.
- If you entered the correct email address, make sure to check your promotions folder, junk/trash/deleted folder or your spam folders.
- Is your inbox full? You might not be able to receive more emails.
If none of those worked? You may have spelled your email incorrectly or used a super old email that you forgot about. Or in rare cases, the email bounced haha.Please then use our contact form to contact customers service :).
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This should answer any and all questions you have! If you have any other questions, please be sure to contact customer service. Thanks so much!