DELAYED PARCELS & COVID SHIPPING
INTERNATIONAL CUSTOMERS PLEASE READ
Please note that ALL INTERNATIONAL MAIL is currently delayed. You parcel may seem like it is stuck/processing in Australia, but it has arrived to your country and is waiting to be scanned so it can process through customs. This is happening for all of my international customers in all countries and is very much the new normal for international mail. I can confirm this is very normal for the current mail system and there is nothing to be majorly concerned about. I kindly ask for patience with your parcels as the postal workers are working hard amid pandemic conditions to get your mail to you.
It is currently taking an average of 25 business days for mail to reach international customers, but some items are moving fast and some a taking longer. I can only open investigations once it has been 30 business days since the date of shipping. If you have any concerns about your parcels, please contact your national mail service or Australia Post with your tracking number. Only if there has been an attempted delivery or it has been 30 business days since the shipping date. please contact me via the email form on the website.
Standard Post - Australia Post (10-20 Business Days)
Express Post - Australia Post (7-15 Business Days)
* Please allow an additional 10 days on top of your due date for your International parcel to arrive. Once it has passed this date, we can open an investigation, but not before.
- Domestic Parcels are mostly processing as normal. Some parts of the Country can be slower with processing and can change as the COVID situation changes.
- Express Post isn't guaranteed Express but is still the most prioritised method for both International and Domestic mail.
- A lot of parcels are not currently being scanned for shipping updates. Your parcel might look like it is stuck but the postal network is saving time by not scanning parcels, but they are still on their way.
Pretty please be patient as there is currently nothing I can do to help or fix this (I wish I could, trust me). If you would like to read more detailed information about International shipping delays, please click here, and if you would like more information about Domestic Shipping please click here. Please also keep in mind that information changes all the time so the information my not reflect the current nature of the situation.
NOTES FOR INTERNATIONAL COUNTRIES
USA & CANADA - 10-20 Business Days
UK- 9-15 Business Days
NZ - 6 -12 Business Days
Check other country delivery times here
RESTRICTED COUNTRIES - Please check your countries status HERE before ordering.
Some International Countries are currently not accepting International Parcels due to local government restrictions. If you are from one of these countries and place an order, I am able to hold your order for you until it is ready and safe to send :). If you are unsure about the status of your country, check here.
If you have any additional concerns, please contact Australia Post directly and quote your tracking number to the customer service team. Please keep in mind that their systems are overwhelmed and the employees are doing their best to help you with your enquiries. Please exercise kindness and understanding with them too.
That is it for now! I just want to say a massive thank you for your continued support of TQCC and your patience during this crazy, crazy time. This little business is my world, and whether its through my art or products, my goal has always been to make you guys happy and keep things positive. I hope to get to continue to do that over the coming months.
In the meantime I will try and work on positive solution but in the meantime, please remain patient, safe, positive, calm and considerate of others :).