We’re a small (but mighty!) team, and our Birthday Sale (combined with Christmas) is our busiest time of year, so here’s everything you need to know before shopping.

🕐 Sale Dates

• Our Black Friday Sale runs for 4 days only from 13th Nov at 10am ACDT (GMT+10:30) and ends at 11:59PM Sunday ACDT (GMT+10:30).
• Once the clock strikes midnight, the discounts disappear. No extensions, sorry!
  

📦 Packing & Shipping Times

• Please note: orders will take longer than usual to pack. We’re expecting anywhere from a few days up to a few weeks at the very worst. We have a full team rostered, will be working extra hours and we've made changes in the warehouse for the best efficiency! 
  
• We promise it’ll be worth the wait and we thank you for your patience while we work through the mountain of parcels!

🚚 Shipping Info

• Please double-double-check your shipping address before checking out.
  If you’ve entered it incorrectly, email us ASAP with your order number and updated address in your email.

• We’re unable to make changes once your order has begun processing.

• We can’t combine multiple orders after purchase.

• We can’t add or remove items from an existing order.

• Please take a moment to read our full Shipping & Returns Policy before placing your order.
  
  

💌 Order & Email Issues

• If you haven’t received your order confirmation, please:

  • Check your junk or spam folders.

  • Make sure you’re checking the email address linked to your PayPal or Apple Pay account.

• Our checkout system may get a little cranky under the pressure, so if you run into any issues, just reach out.

• Double-charges: If you see this on your app-banking, please don't freak out about this! Double check to see if you have placed 2 orders (check emails) and if not, then this is a pre-authorisation with your bank. No extra funds have been taken and this should level out within a week or so! We promise. 

💸 Discounts & Codes

• Discount codes can’t be added or applied after checkout — please make sure your code is entered before completing your purchase.

• All sale prices are final while stock lasts.

🧚 Customer Service Response Time

• We’ll be receiving a high volume of messages during the sale period, so please allow extra time for a reply. 

• Our Customer Service business hours are Mon-Fri 9am-3:30pm ACDT. We don't reply on weekends, sorry!
• We’re always happy to help, so please be super nice to our customer service team!  They’re real humans doing their best and promise to help you with whatever problems or questions you have. 

Thank you so much for supporting us during our Birthday and for being patient with us during it all. We can't wait for you to receive your Quirky goods :). 

- The Quirky Team 💕